ASSISTANCE FOR MOBILITY IMPAIRED / WHEELCHAIR PATRONS
Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However being accompanied by a carer is recommended. Parking for ACROD or wheelchair patrons is not always assured, however in the absence of parking close to the gates, alternatives will be provided. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.
We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary carer ticket, accessible entrance lane at the main entrance, accessible toilet facilities, marked pathways to navigate around the concert site and a dedicated viewing area if you wish to utilise it.
On show day, our customer service staff will be available if you need assistance. Please email firstname.lastname@example.org if you wish to pre arrange assistance or have any further enquiries prior to the event day.
If relevant, please make sure that you bring all of your necessary medical devices with proper documentation. All medication must be properly labeled with the persons holding the medication name on it. There will be a First Aid tent on site attended by medical professionals should you need medial assistance or a private area.
For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Telephone: 1300 446 925 or Email: email@example.com If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details. Service Hours: Monday - Saturday 9am - 8pm; Sunday 9am - 5pm AEST (closed Christmas / Boxing Day)