Our outdoor concert sites are predominantly flat grass parkland and in some cases beach areas, and at times, part of the venue can be soft and boggy. For patrons in a wheelchair, there will be an accessible viewing area. However being accompanied by a carer is recommended. Parking for ACROD or wheelchair patrons is not always assured, however in the absence of parking close to the gates, alternatives will be provided. We strongly advise that you advise the ticketing agent, when purchasing your ticket, if you are in a wheelchair or need assistance, so we can contact you prior to the event.
We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary carer ticket, accessible entrance lanes and accessible toilet facilities. On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email firstname.lastname@example.org if you wish to pre arrange assistance or have any further enquiries.
If you have a carer, that carer will be able to get a ticket for free if they hold a Companion Card. (Please contact Ticketmaster as per details below). At most concerts there will be a dedicated viewing platform for wheelchair patrons and their carer. Only one carer per person. Wheelchair patrons will only be charged for a General Admission level ticket. If you require a VIP ticket, you will need to pay for the VIP ticket full price, but your carer can attend for free, however will not be able to consume any food or beverage in the VIP area.
For Wheelchair/ACROD/Mobility impaired patrons - Making a Booking Please call Ticketmaster’s Accessible Seating Line if you have accessible booking requirements, including wheelchair and/or companion card requirements. Telephone: 1300 446 925 or Email: email@example.com If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details. Service Hours: Monday - Saturday 9am - 8pm; Sunday 9am - 5pm AEST(closed Christmas / Boxing Day)